Excellent communication skills to attend/resolve client issues on calls/chat/mail.
Excellent verbal, and written communication, interpretation, and active listening skills
Problem-solving skills and quick thinking to own & resolve customers' issues independently, thoroughly & efficiently.
Should have good command and Fluency in English, Hindi + Any other regional language will be added advantage.
Ability to quickly and efficiently assimilate process knowledge.
Effective probing & analyzing skills and capable of multi-tasking in voice & data entry.
Should be comfortable working from the office.
Being proactive and showing the utmost respect for the customer's time
Good time management, ensuring all contacts with customers add value
